The Grand Treasure Hotel is conveniently situated only a few minutes walk away from the main visitors’ information and transport centre. Take a leisurely 5-minute stroll, and you will discover many of Rotorua’s finest restaurants, cafés and bars. The Lake Front, Government Gardens, and the Museum are all a gentle 7-minute walk away. The Grand Treasure Hotel – quality accommodation at an affordable price.

For your convenience, we offer off-street car parking (free of charge), guest laundry facilities and a tour desk, and all just a stone’s throw from the hustle and bustle of the city’s café street, bars and nightclubs. FREE CONTINENTAL BREAKFAST FROM 7AM – 10AM.

Reception is open till 10pm daily. Please contact us for on 0223976719 or 0273749020 for any after hours reception service or urgent issues. All of our guests are welcome to enjoy our free parking and guest laundry. WiFi internet is available in reception, and our team are happy to assist with any tour desk enquiries.

Let Us Book Your Stay

Our reservations team will be pleased to prepare a customised quote for multiple nights / rooms. Contact our Reservations Team directly on FREEPHONE: 0800 95 95 99. Rates quoted are based on the number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.

Guaranteed Reservations

Online bookings require a valid credit card number to guarantee your reservation and will be charged. If booking via email your card will not be charged in advance, but is held as security for your reservation and utilised for any applicable cancellation or non-arrival fees. This card may be used for any charges remaining unpaid.

Payment at check-in

A valid credit card will be requested from the occupant of the room when checking in. Payment via third party credit cards may be arranged by contacting the hotel directly. For hotel guests without a credit card, photo ID will be requested and full cash payment of accommodation plus a bond for incidental charges will be required at check-in. Bonds vary by hotel and length of stay.

Payment on check-out

If you elect to pay your account by credit card or other card using a credit payment facility, The Grand Hotel reserves the right to charge a payment processing fee in order to cover its associated administrative costs.


A cancellation fee of the first night’s package price will be charged for any reservation cancelled after 6pm the day before the scheduled arrival date, or after any specified cancellation date. If multiple cancellation terms are stated, the most restrictive requirement will be applied.

By agreeing to these terms and conditions you acknowledge that the named guest will be personally liable for all accommodation and ancillary costs charged to the room after check-in, for any loss or damage to the room during their stay, and for any cancellation or non-arrival fees.